Revolut has officially integrated ElevenLabs Agents to overhaul its customer service operations, providing a high-fidelity voice interface for over 4 million users in the UK and Europe. While the fintech giant initially attempted an internal build, they pivoted to ElevenLabs to handle the immense engineering burden of low-latency speech-to-text and real-time turn-taking at a global scale.

The deployment allows Revolut to offer 24/7 support in over 30 languages, featuring native-quality voices that can detect and switch languages mid-conversation. These agents are not merely chatbots; they are deeply integrated into Revolut’s secure systems, allowing them to process complex, end-to-end tasks like managing transaction disputes and chargebacks. By leveraging account-specific context, the agents provide precise, data-driven assistance rather than generic automated scripts.

The results are striking: ticket resolution times have plummeted eightfold, with over 99.7% of AI-handled calls completing successfully. Unlike "black box" solutions that limit customization, this orchestration allows Revolut to maintain control over its business logic and proprietary models. This shift toward agentic AI represents a significant milestone in how financial institutions balance cost discipline with premium, human-like customer experiences.

Revolut has officially integrated ElevenLabs Agents to overhaul its customer service operations, providing a high-fidelity voice interface for over 4 million users in the UK and Europe. While the fintech giant initially attempted an internal build, they pivoted to ElevenLabs to handle the immense engineering burden of low-latency speech-to-text and real-time turn-taking at a global scale.

The deployment allows Revolut to offer 24/7 support in over 30 languages, featuring native-quality voices that can detect and switch languages mid-conversation. These agents are not merely chatbots; they are deeply integrated into Revolut’s secure systems, allowing them to process complex, end-to-end tasks like managing transaction disputes and chargebacks. By leveraging account-specific context, the agents provide precise, data-driven assistance rather than generic automated scripts.

The results are striking: ticket resolution times have plummeted eightfold, with over 99.7% of AI-handled calls completing successfully. Unlike "black box" solutions that limit customization, this orchestration allows Revolut to maintain control over its business logic and proprietary models. This shift toward agentic AI represents a significant milestone in how financial institutions balance cost discipline with premium, human-like customer experiences.