ElevenLabs is pivoting its sophisticated voice synthesis technology toward the public sector with the official launch of "ElevenLabs for Government." This initiative provides agencies with a suite of tools designed to handle high-volume citizen inquiries through natural, empathetic conversations. By deploying omnichannel agents that operate 24/7 in multiple languages, governments aim to dismantle the traditional frustrations of long wait times and rigid automated menus that have long plagued public services.

Real-world applications are already yielding significant metrics across global jurisdictions. In the Czech Republic, AI agents handle approximately 5,000 calls daily for national benefit hotlines, successfully resolving 85% of inquiries without human intervention. This shift has pushed answer rates from 60% to near-total coverage, ensuring that critical social support remains accessible to all citizens regardless of call volume peaks or staffing shortages.

In Midland, Texas, the city introduced "Jacky," a voice-first civic concierge designed to eliminate voicemail backlogs. By replacing traditional interactive voice response (IVR) systems with fluid AI interaction, the city expects to reduce missed calls by 7,000 per month. Beyond FAQ resolution, these agents enable "digital twin" functionality, allowing leaders to broadcast authoritative messages in dozens of languages while maintaining their unique vocal identity.

ElevenLabs is pivoting its sophisticated voice synthesis technology toward the public sector with the official launch of "ElevenLabs for Government." This initiative provides agencies with a suite of tools designed to handle high-volume citizen inquiries through natural, empathetic conversations. By deploying omnichannel agents that operate 24/7 in multiple languages, governments aim to dismantle the traditional frustrations of long wait times and rigid automated menus that have long plagued public services.

Real-world applications are already yielding significant metrics across global jurisdictions. In the Czech Republic, AI agents handle approximately 5,000 calls daily for national benefit hotlines, successfully resolving 85% of inquiries without human intervention. This shift has pushed answer rates from 60% to near-total coverage, ensuring that critical social support remains accessible to all citizens regardless of call volume peaks or staffing shortages.

In Midland, Texas, the city introduced "Jacky," a voice-first civic concierge designed to eliminate voicemail backlogs. By replacing traditional interactive voice response (IVR) systems with fluid AI interaction, the city expects to reduce missed calls by 7,000 per month. Beyond FAQ resolution, these agents enable "digital twin" functionality, allowing leaders to broadcast authoritative messages in dozens of languages while maintaining their unique vocal identity.